Total Customer Experience Management (TCEM)


Total Customer Experience Management (TCEM)

Total Customer Experience Management (TCEM)

Our Total Customer Experience Management solution follows the ACC methodology across other services.

Our G-CEM certified executives will conduct the initial meetings to analyse your CEM needs and objectives on the key components of the TCEM framework and how best to analyse the data in the organization to achieve your CEM objectives. ACC has entered into an exclusive partnership to offer the full range of Customer Experience Management research tools by TCELab in Asia Pacific. Using the TCELab best-in-class customer, employee and partner satisfaction research tools, combining subjective data from customer surveys with your existing objective big data from your systems, we create predictive analytics that correlate customer loyalty and sustained revenue growth.

“Think of the CRD as your annual, monthly or weekly customer survey”

View the Customer Relationship Diagnostic (CRD) Datasheet

We then provide you a report and recommendations from our analysis on your CEM status.  ACC then with their certified G-CEM executives will guide you through the implementation process of the recommendations.